DISCOVER RADIALL
Since 1952, we have been designing and manufacturing cutting-edge technologies for some of the world's most demanding applications.
From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including France, Italy, United-States, China, Mexico and India. At the heart of our factories, we grow industrial know-how including molding, plating and component assembly.
We are a community of more than 3,000 employees, rich in diversity, with a strong team spirit and open to all of those around us. Dare to be audacious, Make it Simple, Be genuine and Grow together are the 4 values guiding our actions every day.
At Radiall, we have made a choice: "Creating connections that matter". This is how we expressed our purpose, which invites us to work for a better world, through topics that we have identified and on which we can act.
REALIZE YOUR TALENT
As Inside Sales Representative EMEA, you are the primary point of contact for a portfolio of customers across the EMEA region. You handle all incoming inquiries, manage the full order cycle and actively contribute to business development, ensuring that every customer interaction reflects Radiall's commitment to quality and responsiveness.
Customer management & commercial development
Prepare and respond to customer requests for quotes in a timely and attractive manner
Follow up on quotes proactively and maximise conversion into orders
Identify and communicate new business opportunities (upsell, cross-sell) to field sales representatives and relevant internal teams
Negotiate prices, lead times and commercial terms while applying Radiall's sales strategy
Build long-term customer relationships and develop a deep understanding of each account's needs and specificities
Order management & administration
Enter, manage and track orders in the ERP system (SAP — SD module)
Ensure compliance of orders with the commercial terms and conditions agreed
Handle customer complaints and claims efficiently, coordinating with the relevant internal teams
Interact with marketing, Supply Chain, Credit Management and product line leaders to provide accurate information and tailored proposals
YOUR STRENGTHS
Education
You hold a Bachelor's degree in International Trade, Business Administration or a related field.
Experience
You have a relevant experience in inside sales, account management, order management or customer service in a B2B environment. A first experience in an industrial or technical sector is a plus.
Skills & knowledge
Proficiency in SAP (SD module) is a strong asset, experience with ERP systems is required
Good command of office and collaborative tools (MS Office, Google Suite or equivalent)
Understanding of sales techniques, commercial terms and order management processes
Ability to analyse customer needs and propose suitable solutions
Languages
Dutch: professional proficiency required (spoken and written)
English: C2 level required (daily working language across the EMEA team)
Swedish: an advantage, given the profile of certain accounts in the region
Soft skills
You are known for your rigour, your sense of organisation and your ability to manage multiple priorities simultaneously. A natural team player, you communicate proactively and constructively, and you know how to build trust with customers and colleagues alike. Adaptable and solution-oriented, you thrive in a fast-paced, international environment.
Radiall is committed to equal opportunities and actively supports the inclusion of people with disabilities, whether visible or invisible.
Join Radiall and let's build the industry of the future — together.