DISCOVER RADIALL
Since 1952, we have been designing and manufacturing cutting-edge technologies for some of the world's most demanding applications.
From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including France, Italy, United-States, China, Mexico and India. At the heart of our factories, we grow industrial know-how including molding, plating and component assembly.
We are a community of more than 3,000 employees, rich in diversity, with a strong team spirit and open to all of those around us. Dare to be audacious, Make it Simple, Be genuine and Grow together are the 4 values guiding our actions every day.
At Radiall, we have made a choice: "Creating connections that matter". This is how we expressed our purpose, which invites us to work for a better world, through topics that we have identified and on which we can act.
DISCOVER YOUR RESPONSIBILITIES
The Customer Service Manager France is responsible for leading, structuring, and developing a unified Inside Sales organization covering Distribution, Export, and France Sales activities. This role consolidates three existing ISR teams into one strong, resilient and high-performing team, ensuring operational excellence, scalability, and readiness to support Radiall’s ambitious growth trajectory.
The Customer Service Manager France will report directly to EMEA Sales Management and will act as the single point of accountability for all ISR-related topics in France. By professionalizing team management and optimizing processes, this role enables theHeads of Sales (Distribution, Export, France) to focus fully on strategic sales growth and customer development.
Key Responsibilities
1. Team Leadership and Organization
Lead, motivate, and develop a consolidated ISR team covering Distribution, Export, and France Sales
Foster a strong team spirit and common identity across previously separate departments
Define clear roles, responsibilities, and interfaces within the ISR organization
Conduct performance management, coaching, development plans, and regular feedback sessions
Ensure talent development, succession planning, and team resilience
2. Process Review & Continuous Improvement
Review, harmonize, and optimize ISR processes across all sales channels
Identify and implement efficiency gains, automation opportunities, and best practices
Ensure consistency in RFQ handling, order entry, order confirmation, and customer communication
Drive continuous improvement initiatives aligned with Radiall standards and tools
Develop and implement AI based process to gain efficiency and build a culture of technology openness and application
3. Operational Excellence & Risk Management
Organize and maintain backup rules to ensure continuity during absences orpeak workload
Define and manage clear escalation paths for commercial, operational, and customer issues between sales and Business Units
Act as first-level escalation point for ISR-related matters
Monitor workload, capacity planning, and service levels
Prepare and successfully execute Audits and support the process documentation process
4. Coordination with Sales & Cross-Functional Teams
Act as the main ISR interface for Heads of Sales (Distribution, Export, France)
Ensure smooth collaboration with Field Sales, KAMs, Marketing, SCM, Finance, and Operations
Support sales teams by ensuring reliable execution of commercial commitments
Participate in alignment meetings to anticipate growth, volume changes, and organizational needs
Coordinating and improving the pricing process and ensuring profitability of sales
5. Performance Monitoring & Reporting
Define, monitor, and report key ISR KPIs (order capture rate, responsiveness, accuracy, backlog, etc.)
Prepare regular performance dashboards and management reporting
LET' BET ON STRENGTHS
Bachelor’s degree required (Business, International Trade, Sales, or equivalent)
Minimum 5–8 years of experience in Inside Sales, Sales Operations, or Proven experience in team management within a complex, multi-channel sales environment
Experience in industrial, B2B, or international sales organizations preferred
Fluent French and English
Core Skills
Strong leadership and people management capabilities
Process-oriented mindset with a focus on efficiency and scalability
Excellent organizational and prioritization skills
Ability to manage change and bring teams together
Strong communication and stakeholder management skills
Knowledge
Inside Sales processes (RFQ, order management, customer support)
ERP systems (SAP – SD module preferred)
CRM tools
Sales operations and customer service best practices
General Competencies
Teamwork and collaboration
Personal effectiveness and prioritization
Adaptability and resilience
Customer orientation
Problem-solving and decision-making
Managerial Competencies
Leadership by example
Empowering and developing others
Change management
Results orientation
Integrity and accountability